Performance Pledge

Performance Pledge Reports
Address UM Wu Yee Sun Library (E2)
University of Macau
Avenida da Universidade, Taipa, Macau, China
Tel. (853) 8822-8160/8170
E-mail lib_suggestion@um.edu.mo
Service Hours
Monday to Friday 09:00 to 20:30
Saturday & Sunday 10:00 to 17:30

Closed on Public Holidays

Mission
  1. To develop high-quality library collections, as well as to provide professional services.
  2. To continue improving the Library's environment and facilities so as to establish a good learning atmosphere.
  3. To support the University's teaching, learning, research and development.
Target Groups
  • UM members and Macao residents.
Performance Pledge
PP Service Service Quality Indicator Achievements in (2020 Jan - Dec) Remarks
1. Library User Service Queuing Up for General Circulation Services Complete within 7 minutes in rush hours (11:00 am-14:30 pm), 5 minutes in normal hours (sampling survey only) 100%
  Reader's Requests in Locating Books Reply within 3 working days 99.1%
  Handling of “Library Item Lost” Procedure Complete within 3 working days 100%
  Providing Online Reference Service to Remote Readers Complete within 5 working days 100%
  Notifying Readers that Hold Item(s) Available for pick up Complete within 1 working day 100%  
  Sending out Overdue Notices Complete within 1 working day 100%  
2. UM Identification Card Issuance Outside User Library Borrower's Card Application Complete within 4 working days 100%
Handling Outside Users Checkout & Deposit Refund Procedure. Complete with 7 working days 100%
Handling of “Library Card Lost” Procedure Complete within 3 working days N/A No application
  Outside Users Applying to Amend Personal Particulars Complete within 1 working day N/A No application
3. Library Collection Management Urgent Cataloging Request Complete within 2 working days 100%  
4. Activity Arrangement Library Orientation Application Reply within 3 working days 100%
Scope of Services
  • To support the University's expanding curricula and scientific research project;
  • To assist the University in intensifying faculty research activities for the development of Macao;
  • To provide information services for the knowledge-seeking population.
Suggestions and Complaints

Please send your comments or complaints by mail, fax or e-mail to:

  • The University Librarian; or
  • Functional Head of Public Access & Reference Unit; or
  • Library Suggestion Box.

UM Wu Yee Sun Library, University of Macau

Address UM Wu Yee Sun Library (E2)
University of Macau
Avenida da Universidade, Taipa, Macau, China
Tel. (853) 8822-8160/8170
E-mail lib_suggestion@um.edu.mo